Terms & Conditions

Unlimited / Unmetered Hosting Packages

When we say unlimited domains, unlimited disk space and bandwidth, of course, there are terms & conditions that you must adhere to. This means unlimited web pages, domains and web graphics, not downloads or streaming media. Our servers are shared hosting servers and memory and CPU usage are not unlimited. CPU intensive files are not permitted on our servers and accounts may not be used to host a collection of mp3s, audios, videos, anime, .rar files, Warez, gamers sites, shout cast and similar, or to backup your computer or another source. They may not be used for general storage of any type. They may not be used as download mirrors or download/upload portals. While the sale of eBooks and other legal small download files are permitted within reason (see download files below) with the unlimited package, hosting and storage of mass quantities where our servers are used as a distribution point is not permitted.

They may not be used for HYIP (High Yield Investment Programs), Ponzi schemes or pyramid schemes. They may not be used to provide proxy servers. All content stored on a reseller account must be directly used on the Internet by the website associated with that account. These accounts may not be used as a download distribution point for your software or media. They are to be used for standard web practices only. This means that all content stored on an unlimited account must be used for “acceptable” website use. “Unacceptable” usage is anything that a shared server would not be able to provide under standard circumstances and uses a high percentage of CPU or Memory (10% +) usage.

Domain & Hosting Transfer

For Domain: If you want to transfer your domain with us from another registrar. Your domain must atleast 4 days before expire. We are not responsible if you domain stuck in transfering period.

For Hosting: For Migrating Hosting You should have to let us know before 24 hours of expiry. 

Free Hosting

Free hosting is not permitted with unlimited packages, if you intend to offer free domain-based hosting, please choose one of our metered packages. With unlimited packages, free hosting is only permitted within reason when the user has their own domain. Sub-domain hosting is only permitted within reason, and your clients are expected to have their own domain. Our servers are intended to host websites offering products and service, if you are giving away free hosting space that is compromising our business customers, we reserve the right to request that you switch to a metered package.

Web Server – Our servers are web servers. Web server means file hosting that you can view in a browser eg: PHP, SQL, HTML, .JPG, .GIF, .PNG, .XML mostly .SWF and .PDF are fine. If you can’t view it in a browser, or it requires special software to view, it’s a download or multi-media file. 

Data Backup

Although regular back-ups will be performed, We will not be held responsible for any loss of data. It is up to the hosting account to ensure you maintain a local copy of your web data for your own backup purposes.

Promax Host backup totally automatic and this is your responsibility to check your cPanel backup system work properly or not, you can check it from jetbackup section, if your backup not work properly please contact with our support team thank you.

We recommend please don’t host your sensitive (Load, Transactions, Recharge)  sites with us, in case of server crashes or datacenter damage we can restore data from daily backup system, we can’t provide you real time data thank you !

Backup Policy

You can keep only one backup at a time in your individual account only for 3 days, we will delete your backup which is older than 3 days. It is your duty to download the backup file within 3 days to avoid data loss.

Acceptable Use Policy

The Internet is powerful information and entertainment tool, we would expect our customers to use the Internet with respect, courtesy, and responsibility, giving due regard to the rights of other Internet users.

Our acceptable use policy is actively and strictly enforced. Offending content or users are removed from our network, usually as soon as they are discovered, although we will always inform you when and why any action has been taken.

Common sense is the best guide as to what is considered acceptable use, however, the following are unacceptable uses. 

Illegality

any form, including but not limited to the unauthorized distribution or copying of copyrighted software or other data, harassment, fraud, or trafficking in obscene material.

Undesirable Content

Certain types of content are not permitted on our network. We do not host pornographic content of any description. We reserve the right to determine what constitutes pornographic content and what does not (see adult sites below). The content relating to Hacking, Cracking, Warez and IRC is not allowed. Software downloads may only be hosted if you are the writer and copyright owner of the software, all other software including freeware, shareware and trial software is forbidden. The sale of resellable eBooks is ok.

Bulk Email

The use of our network to send bulk email whether opt-in or otherwise, and the use of bulk email to promote a site on our network is strictly forbidden. As a guideline, we consider sending over 50 emails at once as bulk emails.

Spamming

Spamming (sending unsolicited email or posting messages to irrelevant Use Net newsgroups that do not explicitly allow advertising, with references to a site hosted on our servers) is strictly prohibited.

Misuse Of Resources

Including but not limited to employing applications which consume excessive CPU time, memory or storage space. Chat/IRC, web proxy and mailing list scripts are not allowed on our network under any circumstances. Streaming media, audio, video and shout cast can be a drain on web server resources and as such is not allowed. CGI-based message forums which use flat file databases are often found to use excessive system resources, to avoid disappointment please use a PHP message forum. The use of web cam applications which maintain a constant FTP connection uploading an image at regular intervals is forbidden.

Shared and reseller hosting customers are not permitted to provide a free website hosting services such as image hosting, file hosting, mp3 hosting and any similar hosting service. Reseller customers are permitted to provide a charge for service web hosting service but are not permitted to provide any free web hosting service or similar service.

Password Protected Directories: Shared and reseller hosting customers are not permitted to provide a free website hosting services such as image hosting, file hosting, mp3 hosting and any similar hosting service. Reseller customers are permitted to provide a charge for service web hosting service but are not permitted to provide any free web hosting service or similar service.

Using password-protected directories to conduct illegal activities is strictly prohibited. Sites that use password-protected directories where their use is not clear are subject to suspension while we investigate the legality of the hidden content.

If you are unsure about content you intend to place on our network, please check with us before you do. We reserve the right to determine what constitutes acceptable use.

 

Adult Sites

Adult commercial sites are not permitted including lingerie sales, adult toy e-commerce sites, Viagra sales, adult health and sexuality, and similar if all models are over 18. Pornographic media is not permitted.

Nulled & Cracked Plugin & Theme

Please don’t use nulled and cracked themes and plugins, nulled themes and plugins comes with malware so be careful and don’t use on any nulled themes & plugin on any Hosting and we can’t provide your any support if your using nulled themes and plugins if your site got effected. 

Note: Your account will be suspend if we detect any malware that are effecting our resources.

For Resellers

Remember that if you re-sell hosting on our servers you are responsible for what your clients do. It is your responsibility to monitor your clients to ensure that you enforce our TOS. If your clients are found repeatedly breaking our TOS resulting in illegal activities or server downtime, this will put your account in jeopardy.

Refund Policy

Each of our shared and reseller hosting packages carries a 30-day unconditional money-back guarantee on them. If you are not completely satisfied with our services within the first 30 days of your service, you will be given a full refund of the contract amount. Remember, this is only for monthly shared or reseller packages and does not apply to VPS, dedicated servers, SSL Certificates, administrative fees, install fees for custom software, or domain name purchases.

If Subscriber registers any domain name as part of a “Free Domain Name” promotion in connection with the registration, Subscriber’s refund will be reduced by our price for registration per domain name. Subscriber will retain full ownership and control of any such domain names

Moving to Other Host

In case of moving to another host, the contract will be cancelled between you and us, we are not liable for any activity (i.e Data loss) that happened after the transfer. When you move to another host you should CANCEL contract with us and after that, we are not bound to provide any support to you. If you are moving only hosting accounts to another host and want to keep your domains with us it is your duty to inform us about the domains, if you do not inform us we are not bound to keep your domains in our records, we CANCEL all services with the CANCELLATION of contract.

Domain Registration & Renewal

We do not provide a money-back guarantee for all of our domain reseller and domain registration, if you have added funds into your domain reseller account these are not refundable in any circumstances.

Server Management

We provide Server management services which include Operating system installation/upgrade/re-installation, Email troubleshooting, DNS management, WHM/cPanel installation and basic troubleshooting, MySQL management and other related services.

Note: We do not provide third-party addons and modules troubleshooting which is provided by third-party providers.

Penalties

If any illegal contents are found the account will be suspended immediately without any warning, and you will be penalised from USD 50$ to USD 500$ depending on your package plan.

Prices and Fees

Prices are subject to be changed anytime without any notification or with notification, we are not bound to keep our prices and fees the same as the international currency rate varies from time to time.

Payment Policy

  1. Please pay your invoice/s before the due date, if you don’t pay on time then the next day your service will be suspended.
  2. After 20 days of non-payment, your hosting service will be terminated.
  3. Restoration charges will be $25 for each account of hosting after termination.
  4. VPS & Dedicated Servers will also be suspended/terminate on non-payment after the due date.
  5. VPS & Dedicated Servers account will not be restored after termination and we will not be responsible for any of your data loss.

Please note that if we do not receive a new payment before the due date, we will be forced to suspend and eventually terminate the service/s. Please be sure to make your payment before the due date to avoid any inconvenience. 

Shipping Policy

We are only selling digital products, we will not ship any physical product to you.